Terms of Service

These terms govern your use of Rileno. By creating an account you agree to them. If you are agreeing on behalf of a company, you confirm you have authority to bind that company.

The service

Rileno is client and project management software for agencies and freelancers, provided as a hosted subscription. We may change or improve features over time. If we remove something you rely on, we will give reasonable notice.

Your account

You are responsible for keeping your credentials secure and for everything done under your account. Tell us promptly if you believe your account has been compromised. You must be at least 18, and you must provide accurate information.

Your content

You keep all rights to the content you put into Rileno. We claim no ownership over it. We access it only to operate the service, to provide support you have requested, or where the law requires it.

If you invite your own clients to the client portal, you are responsible for having a lawful basis to store their information and for what you choose to share with them.

Plans and billing

Rileno offers a free plan and paid plans. Paid subscriptions are billed in advance on a recurring basis, monthly or annually as selected at checkout, and renew automatically until cancelled.

Payments are processed by Polar, which acts as the merchant of record for all purchases. Polar handles payment processing and is responsible for collecting and remitting applicable sales tax and VAT. Your purchase is therefore also subject to Polar’s terms, and your statement may show Polar as the merchant.

Prices are shown before you complete checkout. If we change the price of a plan you are on, we will give at least 30 days’ notice before it applies to your next renewal.

Cancellation and refunds

You can cancel at any time from your billing settings. Cancellation takes effect at the end of the current billing period; you keep paid access until then, after which the workspace moves to the free plan. We do not delete your data when a subscription ends.

If you are dissatisfied, contact us within 14 days of a charge and we will refund it in full. Beyond 14 days, we do not refund partial periods, though we will consider individual circumstances. Refunds are issued through Polar to the original payment method.

Free plan

The free plan is offered as-is and may have limits on usage. Where a workspace on the free plan exceeds a limit, existing data remains accessible; creating additional records may be restricted until you upgrade or reduce usage. We may change the limits of the free plan with reasonable notice.

Acceptable use

You agree not to:

• Break the law, or use Rileno to help anyone else do so
• Upload malware, or attempt to gain unauthorised access to the service or to another customer’s workspace
• Interfere with the service’s operation, including through excessive automated requests
• Resell or white-label the service without our written agreement
• Send unsolicited bulk email through the service’s email features

We may suspend an account that breaches these terms. Where practical we will warn you first and give you a chance to put it right.

Third-party integrations

Rileno connects to services including Google Calendar and a meeting recording and transcription provider. Those connections are optional, and your use of them is subject to the terms of the provider concerned. We are not responsible for a third-party service changing, failing or becoming unavailable.

Availability

We work to keep Rileno available and to keep backups, but we do not guarantee uninterrupted service. Planned maintenance will be announced in advance where possible.

Termination

You may stop using Rileno and delete your workspace at any time. We may terminate an account for a material breach of these terms, or if required by law. On termination we will give you a reasonable opportunity to export your data before deleting it.

Liability

To the extent permitted by law, Rileno is provided without warranties, and our total liability for any claim relating to the service is limited to the amount you paid us in the 12 months before the claim arose. We are not liable for indirect or consequential losses, including lost profits or lost data, except where the law does not allow that limitation.

Changes to these terms

We may update these terms. If a change is material we will notify account holders by email before it takes effect. Continuing to use Rileno after that means you accept the updated terms.

Contact

Questions about these terms can be sent to support@rileno.com.